REFUND POLICY

General Overview

This Refund Policy clearly defines the standardized refund rules, processing procedures, and service terms applicable to all orders placed on our official website, covering all product categories including facial efficacy essences, acid exfoliation and cleansing products, moisturizing and repair skincare items, hair care products, cosmetics, and supporting peripheral gifts. This policy is formulated to ensure transparent, fair, and consistent after-sales service for all global customers. All refund procedures are implemented in strict accordance with unified platform standards to protect the legitimate consumption rights and interests of every user worldwide.

Qualification for Refund

All eligible returns submitted within our official return window are applicable for formal refund processing. Customers who have completed valid return applications and delivered the returned items in compliance with our product return requirements will enter the official refund review process. We support refund applications for products that do not meet personal usage expectations, have functional problems, or fail to match product descriptions under valid and compliant circumstances.
To ensure smooth refund processing, all returned goods must meet the platform’s return conditions, including intact product packaging, unused status, and complete matching of goods and accessories. We will complete the qualification verification of refund applications in a standardized manner to avoid abnormal and invalid refund requests.

Official Refund Processing Timeline

We implement a unified and efficient refund processing standard for all global customers. After your returned items are received, inspected, and verified to be compliant by our official team, your refund request will be officially approved and initiated.All eligible refunds will be processed within 5 to 10 working days from the date of successful review and approval.
The refund processing cycle is uniformly applicable to all regions and all customer groups without differential treatment. We strictly follow the time limit standards to promote fund settlement and ensure that every compliant user can receive the refund in a timely manner.

Refund Settlement Rules

All refund settlements on our platform adopt a unified USD currency standard, consistent with the website’s order pricing and settlement rules. The refund amount will be calculated based on the actual payment amount of the original order, ensuring accurate and fair settlement.
Refunds will be returned through the original payment channel used for order settlement. The actual arrival time of the refund may be slightly affected by the processing cycle of the third-party payment institution, but our internal refund initiation will always be completed within the specified working day range. We do not charge any hidden handling fees, service fees, or deduction fees for any valid refund application.

Return & Refund Matching Rules

Our platform provides a unified60-day return service window for all products. All refund applications must be initiated within the valid return period. Applications exceeding the official return window will not be accepted for refund processing in accordance with platform rules.
For orders containing multiple products or free promotional gifts, the return and refund rules will be implemented in accordance with the corresponding product proportion and activity regulations. All matching rules are standardized and transparent to ensure the consistency and rationality of after-sales service.

Non-Refundable Situations

To standardize the operation of the platform and maintain fair service rules, we specify certain non-refundable scenarios, including but not limited to return applications that exceed the valid return period, returned products that are damaged, used, lost accessories or incomplete packaging caused by human factors, and refund applications that do not conform to platform after-sales specifications. Invalid applications caused by user’s private reasons that do not meet official rules will not be approved for refund.

Policy Update & Interpretation

We reserve the right to update and optimize this Refund Policy according to platform service iteration and business upgrading needs. The latest policy content will be uniformly displayed on the official website page and take effect immediately after publication. Continued use of the website’s shopping and after-sales services by users constitutes recognition and acceptance of the latest refund policy terms.

Contact Support

If you have any questions about refund eligibility, processing progress, settlement rules, and after-sales matching issues, please contact our official customer service team through the Contact Us page. All official contact channels and email addresses are published on the Contact Us page, and we will provide professional, accurate and timely after-sales guidance and problem solving services.

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